Service Management
Service Management
Our service desk is an extension of Beyond Service ’s Service Management portfolio, which provides a framework of ITIL aligned service that can manage, monitor and report on delivery of IT to our clients. This provides true scalability, which means that our clients only take the services that they need.
KEY STRUCTURES
- Worldwide service operations centers
- Tailor-made SLAs based on the services rendered
- Access to variety management software tools
- Detailed monthly reports demonstrating service performance
- Established service model
SERVICE MANAGEMENT PORTFOLIO
Our outsourcing clients can innovate and improve their IT services with a comprehensive portfolio of solutions that are continuously reviewed and developed. Each process has aligned Service Level Manager and Service Level Agreements for the main services, including incident management, Service Request and Change Control.