Service Desk

Beyond Service is 24x7x365 service desk function provides support to more than 10,000 end users from our operation centers worldwide.

ALL-IN-ONE SUPPORT

Our first line of support, the service desk team interacts with both the customer or end user and IT technicians to ensure that they are working collaboratively to solve an issue. Adhering to operating protocols and resolutions SLAs, we are able to solve our customers’ problems efficiently and in accordance with their business priorities. Our helpdesk supports four main functions: Incident Management, Service requests, Access control and Event management.

KEY BENEFITS

• Our services adhere to international standards
• Single point of contact for all issues and requests and personalized service delivered from a centralized location
• Access to highly skilled personnel who are trained to solve our customers’ problems
• Around the clock support to ensure business continuity
• Collaboration with third party providers to enable proper channeling and escalation of customer issues.